Analysis of System Performance and Stability in the Bion BSI Application Update: A Banking Technology Management Perspective
DOI:
https://doi.org/10.70992/xa7xd053Keywords:
Digital Banking, System Performance, System Stability, Technology Management, Islamic BankingAbstract
Digital transformation has compelled Islamic banks to continuously update their digital applications in order to enhance service quality and ensure system stability. However, empirical studies that evaluate the impact of digital banking application updates based on technical performance indicators remain limited. This study aims to analyze the impact of the BION application update at Bank Syariah Indonesia (BSI) on system performance and stability from the perspective of Islamic banking technology management. The study employs a mixed methods approach with an explanatory sequential design, combining quantitative and qualitative analyses. Quantitative data were obtained from application system logs, server performance reports, and downtime records before and after the application update, with key indicators including response time, availability (uptime), and error rate. Qualitative data were collected through surveys and semi-structured interviews with BSI’s information technology management personnel. The findings indicate that the BION BSI application update resulted in significant improvements in response time and availability, as well as a reduction in error rate, reflecting enhanced system reliability and operational stability. Qualitative findings further reveal that the success of the application update was supported by effective IT governance, technology risk management, and cross-unit coordination. This study extends the application of the Information Systems Success Model by emphasizing that system quality is not only reflected in user perceptions but also in objective technical indicators. From a practical perspective, the findings highlight the importance of technical performance evaluation as a strategic component of technology management in Islamic banking to maintain customer trust and ensure the sustainability of digital banking services.
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