Complaints and Appeals

The Journal of Digital Islamic Economic Development is committed to providing a fair and transparent process for handling complaints and appeals. This policy outlines the procedure for filing a complaint against the journal, staff, editorial board, or publisher, as well as the process for handling appeals. The Journal of Digital Islamic Economic Development aims to ensure that all complaints are handled promptly, impartially, and with full consideration for maintaining the integrity of its scholarly publications. The journal follows the Core Practices outlined by the Committee on Publication Ethics (COPE).

Complaint Type

Complaints may include, but are not limited to, the following issues:

  • Allegations of research misconduct or ethical violations in published articles.
  • Claims of bias or unfair treatment by the journal's editorial board or staff.
  • Disputes related to the peer review process.
  • Allegations of copyright infringement or plagiarism.
  • Concerns about conflicts of interest or undisclosed interests.

File a Complaint

Authors, reviewers, readers, or any interested individual may file a complaint regarding any aspect of the Journal of Digital Islamic Economic Development's operations via the email listed on our contact. Please include the complainant's contact information, a detailed description of the complaint, and supporting evidence or documentation in submitting your complaint.

Confidentiality and Anonymity

Journal of Digital Islamic Economic Development recognizes the importance of protecting the confidentiality and anonymity of both the complainant and the individuals involved in the complaint investigation. Complaints will be handled in strict confidence, and personal information will only be shared with individuals directly involved in the investigation.

Initial Assessment

Upon receiving a complaint, the editorial board of the Journal of Digital Islamic Economic Development will conduct an initial assessment to determine the validity and seriousness of the issue raised. If the complaint falls outside the scope of this policy, the complainant will be informed and, if possible, directed to the appropriate authorities.

Investigation Process

If the complaint is deemed legitimate and falls within the scope of this policy, the editorial board of the Journal of Digital Islamic Economic Development will conduct a thorough investigation. This investigation may involve gathering additional information, consulting with relevant parties, and examining relevant documentation.

Editorial Board and Publisher Involvement

If the complaint involves the editorial board or publisher, the Journal of Digital Islamic Economic Development will take appropriate steps to ensure that such persons are not involved in the investigation process to maintain impartiality.

Resolution and Communication

Journal of Digital Islamic Economic Development will endeavor to resolve the complaint as quickly as possible. Upon completion of the investigation, the complainant will be informed of the outcome and any action taken in response to the complaint.

Appeal

If the complainant is not satisfied with the outcome of the initial investigation, they may file an appeal. The appeal should clearly state the reasons for objecting to the previous decision and provide additional evidence or information.

Appeal Handling

Journal of Digital Islamic Economic Development will establish an independent appeal committee consisting of individuals not previously involved in the investigation of the complaint. This committee will review the appeal and conduct a fair and unbiased reassessment of the case.

Final Decision

The decision of the appeals committee is final, and the Journal of Digital Islamic Economic Development will communicate the outcome to the complainant, providing a comprehensive explanation of the decision.

Public Transparency

To maintain transparency and accountability, the Journal of Digital Islamic Economic Development will maintain a record of all complaints received, including the resolution and action taken. These anonymized records will be made publicly available on the journal's website, subject to privacy and confidentiality considerations.

Review of Grievance and Appeal Policy

Journal of Digital Islamic Economic Development will periodically review and update this policy to ensure its effectiveness and alignment with best practices. Any revisions to this policy will be promptly communicated to stakeholders and published on the Journal of Digital Islamic Economic Development website.